Transparency in Healthcare

The Florida Agency for Health Care Administration (Agency) launched Florida Health Price Finder, a new health care transparency tool for consumers.  The service bundles are not personalized and actual costs are based on services received.  The new website allows consumers and caregivers to look up the average amounts paid by Florida insurance plans for a specific service, giving them a better estimate of their total out-of-pocket expenses. The average amounts paid by insurance plans are based on billions of lines of claims data from three Florida health plans.  Claims data from additional health plans are expected to be added to the database in 2018.

• The website lists the services as “care bundles”.  A care bundle includes the steps and procedures that are part of a typical treatment plan for that specific care bundle.  For example, the care bundle for Knee Replacement includes an office visit with a specialist, surgery, outpatient physical therapy/rehabilitation and follow-up visits.
• Since 2007, Floridians have been able to use FloridaHealthFinder.gov to look up undiscounted hospital charges, however, this is rarely the amount that individuals or insurance companies are expected to pay. Now, with this new tool, and in conjunction with working with their respective insurance plans, Floridians have the opportunity to get a much better estimate of out-of-pocket costs for specific services.

Patient Complaint or Grievance

To report a complaint or grievance, you can contact the facility Administrator by phone at 863-291-4000 or by mail at:
Winter Haven Ambulatory Surgery Center
325 Ave B NW Winter Haven, FL 33881